We understand why you would want to ask in advance whether our wellness specialists can help you with specific health conditions or concerns.

However, we find this is not the type of question either we or our team can answer in advance of an initial consultation, because of the New Biology principles of health, what makes people feel sick. and how people become well again.

In New Biology, a diagnosis does not necessarily determine an intervention. In conventional medicine, multiple people are given the same diagnosis, based on certain “symptoms” that may be viewed as common to that diagnosis. However, New Biology principles acknowledge that various symptoms often have entirely different causes, suggesting a variety of changes to lifestyle, diet and other factors that the person might need to make to feel well again.

So, it is the person’s own individual story that is most important in determining how a health consultation may be helpful. Telling your story to a wellness specialist is what would happen in session, and then you and your wellness specialist would look at the story together to determine possible causes and workable interventions. This is why we cannot present our specialists with a diagnosis or condition to which you may have been assigned in the past, along with the question, “can you help?”

Another key component of the healing process is a person’s willingness and ability to implement suggested lifestyle changes that will aid in their healing journey. Often, the suggestions are very simple and accessible, but require dedication and consistency. Additionally, any potential interventions you discuss with your wellness specialist should be thoroughly reviewed with your healthcare practitioner before you decide to implement them.

The New Biology Clinic staff is not trained to triage health emergencies, nor do we provide medical services. If you need those types of services, please seek immediate help at your local hospital or walk-in urgent care clinic or dial 911. Your immediate health and well-being are our primary concern.

At this time, our services are all virtual, allowing us to work with people from the comfort of their own homes, or wherever they may be.  If you are traveling, our Primary Wellness Specialists can meet with you over the phone.  

Everyone on the same family plan works with the same Primary Wellness Specialist.  If someone in your family would like to work with a separate Primary Wellness Specialist, they may do so if they purchase an Individual Plan. 

Your dashboard operates on the credit system. When you view your “Appointments”you will see the credits available to you, and when you register for an individual or group session, one credit is automatically “deducted.” Other than the initial 55-minute consultation, the credits replenish each month, so you should always have enough to participate.

On a few occasions, people have found that their credits are not replenishing each month—if this is the case, please reach out to the Care Team, and we will manually ensure you have enough credits for all activities included in your membership package.

Yes, if you wish to upgrade to a Small or Large Family Membership, please reach out to our Care Team to make the arrangements.

Depending on how much time has passed between your one-time consult and your upgrade to a membership, you may be eligible for a discount on your membership activation fee. Please contact the Care team to review your upgrade options and see whether a discount can be applied.

Family Memberships are intended for family members that live in the same household. Dependent adult children in college (aged 25 and younger) may be included in the membership.

Dependents are defined as children ages 25 or below and disabled adults claimed as tax dependents in the same household. If your dependent child turns 26 during the membership year, he/she will be considered an adult and will fall under the 2-adult maximum for family membership upon the next month’s renewal date.